At Urban Haven, we aim to deliver your orders as smoothly and efficiently as possible. Here’s what you need to know about our shipping process:
Shipping Methods and Timelines
- We work with trusted courier services to deliver your order right to your doorstep. Delivery times typically range between 5–10 business days for most locations within Australia. Remote or regional areas may take slightly longer.
- To ensure timely deliveries, we may ship your order from multiple warehouses. This means your items might arrive in separate packages.
Shipping Costs
- Flat Rate Shipping: A flat fee of $13.95 applies to orders under $200.
- Free Shipping: Enjoy free shipping on orders of $200 or more.
Shipping fees are calculated at checkout based on the total order value.
Order Processing
- Once your order is placed, you will receive a confirmation email.
- When your items are dispatched, you’ll receive another email with tracking details for each package, enabling you to monitor the progress of your delivery.
Split Shipments
Some items may ship separately depending on their supplier or location. In such cases, you will receive individual tracking numbers for each shipment to keep you updated.
Delivery Partners
We partner with multiple suppliers to bring you a curated selection of products. While this ensures a wide variety and competitive prices, it may mean that products ship from different locations.
Important Notes
- Please double-check your delivery address at checkout to avoid delays or errors.
- We cannot guarantee specific delivery dates; however, we’ll do our best to meet your expectations.
- If you experience any issues with your delivery, our customer care team is here to assist.
Contact Us
For questions or concerns about shipping, please get in touch with our support team at customerservice@urbanhavenliving.com.au, and we’ll be happy to assist.