Document date: DECEMBER 2024
- Introduction
This website is operated by Kalinga Brook Pty Ltd trading as Urban Haven Living or referred to as “Urban Haven”. These Terms of Service ("Terms") govern your use of our website, and the purchase of any products from our store.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.
By accessing or using our website, you agree to comply with and be bound by these Terms, as well as any additional terms, conditions, and policies referenced herein or available via hyperlink.
Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you must discontinue use of our website immediately.
- Acceptance of Terms
By using our website, placing an order, or purchasing any product, you confirm that:
- You have read, understood, and agree to these Terms.
- You are legally capable of entering into a binding contract under Australian law.
- You agree to comply with all applicable laws and regulations relating to your use of the website.
If you are accepting these Terms on behalf of another person or entity, you warrant that you are authorised to do so.
- Eligibility
To use our website and make purchases, you must:
- Be at least 18 years old or have the consent of a parent or legal guardian.
- Provide accurate, current, and complete information during the checkout process.
- Ensure that your use of our website complies with all applicable laws and regulations.
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if we believe that these eligibility requirements are not met.
- Orders and Payment
4.1 Placing Orders
When you place an order through our website, you are making an offer to purchase the products listed in your order, subject to these Terms. All orders are subject to availability, and we reserve the right to limit or cancel quantities purchased.
4.2 Order Confirmation
Once your order is received, we will send you an order confirmation email. This confirmation does not guarantee the acceptance of your order, as it is subject to stock availability, payment verification, and shipping eligibility.
4.3 Payment
All payments must be made in full at the time of purchase. We accept payment methods displayed on our website, such as credit/debit cards, PayPal, or other authorised payment providers. By providing payment information, you represent and warrant that you are authorised to use the payment method.
4.4 Dropshipping Model
Our products are fulfilled using a dropshipping model, meaning items may be shipped directly from our suppliers to you. This may result in longer delivery times or multiple shipments for a single order. By placing an order, you acknowledge and accept this fulfilment method.
4.5 Order Cancellations
We reserve the right to refuse or cancel an order at any time, for reasons including but not limited to: product unavailability, pricing errors, or suspected fraudulent activity. If your order is cancelled, we will notify you and issue a refund for any payment received.
5. Pricing and Taxes
5.1 Pricing
All prices displayed on our website are in Australian Dollars (AUD) and are subject to change without notice. We reserve the right to correct pricing errors at any time, even after an order has been submitted. If an error in pricing is identified after you place an order, we will notify you and provide the option to proceed with the corrected price or cancel the order with a full refund.
5.2 Taxes
Prices listed on our website are inclusive of Goods and Services Tax (GST) where applicable. For international orders, additional taxes, duties, or customs charges may apply. These fees are the responsibility of the customer, and we recommend checking with your local customs office for more information.
6. Promotions, Offers and Gift Cards
You've Received an Individual % or $ Off Promotional Code:
- Codes are only valid if sourced directly from a verified Urban Haven Living platform – Affiliated social media accounts, marketing emails, website banners or provided directly by a Urban Haven Living online customer service representative
- Urban Haven Living is not affiliated with any external platforms or browser extensions offering potential discount codes and will not honour on these occasions
- Not to be used in conjunction with any other offer or promotion
- Does not apply to sale items
- Offer is valid for one purchase only
- Offer is valid online only
% or $ Off Promotions that Require A Code:
- Not to be used in conjunction with any other offer or promotion
- Does not apply to sale items
- Offer is valid for one purchase only
- Offer is valid online only
- Offer ends at the specified time, (AEST).
7. Shipping and Delivery
7.1 Shipping Method and Times
We use a dropshipping model, meaning products may be shipped directly from our suppliers. Shipping times and costs will vary depending on the supplier, your location, and the product ordered. Estimated delivery times will be provided during checkout, but they are only estimates and may vary.
7.2 Multiple Shipments
If your order includes items from multiple suppliers, the products may arrive in separate shipments.
7.3 Shipping Delays
While we strive to ensure timely delivery, we are not responsible for delays caused by external factors, such as customs clearance, shipping carrier delays, or unforeseen circumstances beyond our control.
7.4 Address Accuracy
It is your responsibility to provide an accurate shipping address during checkout. We are not liable for orders lost or delayed due to incorrect or incomplete address information provided by the customer.
7.5 Risk of Loss
All products purchased from our store are shipped under a contract of carriage. This means that risk of loss or damage to the product passes to you once the order is handed over to the shipping carrier.
8. Returns and Refunds
8.1 Returns Policy
We offer returns in accordance with Australian Consumer Law (ACL). If you believe a product is faulty, damaged, or not as described, please contact us within 10 days of receipt to arrange a return, exchange, or refund.
To be eligible for a return, the product must be unused, in its original packaging, and accompanied by proof of purchase. We reserve the right to assess the condition of returned goods before processing refunds or exchanges.
8.2 Change of Mind
Returns for change of mind are accepted at our discretion and may be subject to restocking fees. Return shipping costs for change-of-mind returns are the responsibility of the customer.
8.3 Refunds
Refunds will be processed using the same payment method used for the original purchase. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.
8.4 Shipping Costs
Unless the product is deemed faulty or not as described, original shipping charges are non-refundable.
8.5 How to Lodge a Return Request
To initiate a return or refund, please contact our customer service team at customerservice@urbanhavenliving.com.au with your order number and details of the issue.
- Intellectual Property
9.1 Ownership
All content on this website, including text, graphics, logos, images, videos, and software, is the property of Urban Haven Living or its content suppliers and is protected by Australian copyright, trademark, and other intellectual property laws.
9.2 Licence to Use
You are granted a limited, non-exclusive, and non-transferable licence to access and use the website for personal, non-commercial purposes. This licence does not include the right to:
- Reproduce, distribute, or publicly display any content from the website without prior written consent.
- Modify or create derivative works based on the website’s content.
9.3 Trademarks
All trademarks, service marks, and logos displayed on our website are the property of their respective owners. Use of these marks without prior consent is strictly prohibited.
- Limitation of Liability
10.1 General Disclaimer
To the fullest extent permitted by law, Urban Haven Living is not liable for any direct, indirect, incidental, consequential, or special damages arising out of your use of our website, products, or services, including but not limited to loss of revenue, profits, data, or goodwill.
10.2 Australian Consumer Law
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law. If a product supplied by us is found to have a major failure, you are entitled to a replacement, repair, or refund in accordance with Australian Consumer Law.
10.3 No Warranty
We make no warranties or representations about the accuracy or completeness of the website’s content or the reliability of the products sold. All products are provided on an “as-is” basis unless expressly stated otherwise.
10.4 Force Majeure
We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to acts of God, natural disasters, government actions, strikes, or technical failures.
- Indemnity
You agree to indemnify, defend, and hold harmless Urban Haven Living, its directors, officers, employees, contractors, agents, licensors, and suppliers from and against any claims, liabilities, damages, losses, costs, or expenses (including legal fees) arising out of or related to:
- Your use of the website or any products purchased from us.
- Your breach of these Terms.
- Your violation of any law or regulation.
- Any claim that your use of the website caused harm to a third party.
This indemnity survives the termination of these Terms and your use of the website.
- Termination
12.1 Termination by Us
We may terminate or suspend your access to the website, your account, or your ability to make purchases without notice if:
- You breach these Terms.
- We suspect fraudulent or unauthorised activity related to your use of the website.
- We decide to discontinue the website or any part of it.
12.2 Effect of Termination
Upon termination, your right to access the website and any services provided will cease immediately. Any outstanding obligations or liabilities you owe to us under these Terms will survive termination.
12.3 Termination by You
You may terminate these Terms at any time by ceasing to use the website and notifying us of your intention to close your account, if applicable.
- Governing Law
These Terms are governed by and construed in accordance with the laws of Australia. By using our website, you agree to submit to the exclusive jurisdiction of the courts of Queensland.
If any provision of these Terms is found to be unlawful, void, or unenforceable for any reason, that provision will be severed, and the remaining provisions will continue to be valid and enforceable to the fullest extent permitted by law.
- Changes to These Terms
We reserve the right to update, amend, or replace any part of these Terms at our sole discretion. If we make significant changes, we will notify you by posting the updated Terms on this page with the "Last Updated" date. Your continued use of our website or services after such changes constitutes your acceptance of the new Terms.
We encourage you to review these Terms periodically to stay informed about your rights and obligations.
- Contact Us
If you have any questions, concerns, or feedback regarding these Terms or your dealings with Urban Haven Living, please contact us at:
Urban Haven Living (Kalinga Brook Pty Ltd)
customerservice@urbanhavenliving.com.au
Westlake, Brisbane, QLD 4074
ABN: 58 105 755 299